2nd Line Support Engineer – Gloucester

SearchBI SearchBI

An international IT Consultancy

2nd Line Support – Gloucester – up to £30K DOE


An international IT Consultancy are actively seeking a first or second line Support Engineer to join an experienced team that provide ongoing response to European customers. This is a unique role his huge opportunity for growth, seeking someone with a flair for technology and motivation for long term success.


As an organisation that turns over +£100m per year, my IT client pride themselves on providing the best support to both internal teams and external clients. Following recent investment in their IT division, there is now an active requirement for a 1st line or 2nd line Support Engineer to join this team.


On a day to day basis your role will include:

  • Telephone / ticket based service desk support
  • Working with Management team to ensure support queries are completed to the highest standard
  • Proactive research into new technologies and resolving issues
  • Root cause analysis
  • Ongoing industry training and qualifications


I am ideally seeking someone with the following experience:

  • Some technical support experience, either phone based or on site
  • First line / second line experience


Technically, I am looking to hear from applicants with ANY of the following:

  • Firewall
  • Juniper
  • Networking e.g. Cisco
  • DNS
  • Routing Protocols (TCP/IP)
  • Hosting – VMWare / Windows / Linux


The ideal applicant will be a passionate and enthusiastic ‘tecchie’ who thrives on learning new products and systems. This is a progressive role designed to bring you up to speed and ultimately onto 3rd line support, so a career motivated individual is highly sought after.


Based out of a central Gloucester location and part of an organisation that commits to developing their staff, this Support Engineer should expect to go through industry level certifications and qualifications on a regular basis.


Excellent salary and benefits package are on offer for the successful applicant including pension, bonus, medical health etc.

o apply for this role you must have full eligibility to live and work in the UK.


For more information on this position and other Business Intelligence roles please visit our website www.searchbi.co.uk


SearchBI are the first choice for Business Intelligence and Agile BI recruitment business in the UK and internationally. We work with Software Houses, Partners and End Users throughout the UK and Europe. As unique specialists in this niche marketplace we have positioned ourselves ideally to satisfy the needs of a variety of clients. We understand our industry and use our expansive network to position ourselves as market leaders for all Agile Business Intelligence requirements.


Gloucester / Gloucestershire / Cheltenham / Swindon / Bristol / Hereford / Quedgeley / Churchdown / Northleach / Barnwood / Innsworth / Stroud / Cirencester / Evesham / Ledbury


First line Support / 1st line Support / Second Line Support / 2nd Line Support / Third Line Support / 3rd Line Support / Engineer / Firewall / Networking / Cisco / DNS / Routing Protocols / TCP / IP / Hosting / VMWare / Windows / Linux / ITIL / Juniper

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